Proof / Notarize
Proof / Notarize is an industry leader in digital fraud prevention and RON (remote online notarization). As lead designer on the Business team, I designed and shipped over 50 platform enhancements that directly enabled 2000+ enterprise customers (such as Adobe, Zillow, and Salesforce) and hundreds of small businesses to meet their growth and revenue goals.
I also managed and evolved the company design system (Stampede) as the primary owner of the Figma component library. I regularly updated components, created documentation & team processes, championed accessibility, held weekly meetings with our close-knit design team, and worked with a UX engineer to ensure alignment across design and code (using Storybook).
Role
Senior Product Designer
Industry
Fraud Prevention / Legal Services
Duration
3 years
Transaction Creation (view case study)
Transaction creation is the most heavily utilized workflow for the majority of Proof's users. The UX and codebase for this area was completely overhauled to support critical business needs, and a new UI was implemented using the Stampede design system.
Additional work
A selection of other UI/UX improvements.
Before and after designs for a page that provides users with detailed transaction information. The UI was overhauled using the Stampede design system, and additional self-serve UX enhancements were added based on user research and feedback. These updates improved efficiency, decreased support volume, and gave users more control over their most important workflows.
90% of our design system documentation (component best practices, accessibility considerations, content guidelines, etc.) was created, maintained, and managed by myself using Zeroheight.
An abridged design process for part of the EasyLinks workflow, a feature unique to Proof used primarily by large enterprise clients. The original UX was virtually unusable (bare-bones, confusing, buggy). Core interactions and flows were refactored, while the UI was overhauled using the Stampede design system.
Pictured from right to left are: a sample of initial user flows, the original page (pre-design system), an example of a modal concept that was explored, and the final design. These updates and subsequent enhancements allowed Proof to secure partnerships with new enterprise clients, and existing clients were able to expand customer reach and drive significantly more revenue.
Extensive table management within our multiple portals was another one of my responsibilities. I created flexible, robust table components that included fully customizable cells and columns using atomic design principles, and prioritized a steady stream of customer requests to ideate features such as more detailed filtering, enhanced bulk actions and search capabilities, sticky columns for horizontal scrolling, and the creation of entirely new tables to support new tooling. These enhancement were critical in allowing our users to manage their transactions and teams with ease.
Mobile-responsive screens highlighting the transaction creation form. Most of the experiences within our portals were previously not responsive; when any workflows were overhauled or new featured were added, we ensured extra time was dedicated to making the UI properly mobile responsive and accessible.